Our privacy commitment to you To learn more about how Sedanz
manages Customer Information and what actions you can take, please
continue reading. We are committed to respecting and protecting our
This policy covers Customer Information, which means personally
identifiable information about a consumer or a consumer's current or
Consumers is provided to you as required by law. This policy applies to
consumer customer relationships established in the United States and is
effective April 15, 2012.
1. Making the security of information a priority Keeping Customer
Information secure is one of our most important responsibilities. We
maintain physical, electronic and procedural safeguards to protect
Customer Information. Appropriate employees are authorized to access
Customer Information for business purposes only. Our employees are
bound by a code of ethics that requires confidential treatment of Customer
Information and are subject to disciplinary action if they fail to follow this
2. Collecting your information Customer Information is categorized in
the following ways:
• Identification Information - information that identifies you such as name,
• Payment Information - information for payment of services rendered such
as credit card number, credit card expiration date, and credit card
3. Managing information about you Sedanz does not share information
about you with any third parties. The information provided by you to
Sedanz is solely for use in order to provide you with convenient access to
Sedanz services and payment of such services
4. Honoring your preferences You have choices when it comes to how
Sedanz uses information. Sedanz allows you to keep information about our
services private to you via our secure web site. Details about your
transactions can be limited to online display and not disseminated via
electronic communications such as email and fax if you so choose.
5. Actions you can take You can protect information about your
transactions by setting your preferences in your user profile. If you choose
to not have your transaction information distributed by electronic
communications, check the “Do Not Email” or “Don Not Fax” check boxes
on your user profile preferences page if applicable.
6. Guarding your own information Sedanz recommends that you take
the following precautions to guard against the disclosure and unauthorized
use of your account and personal information:
• Review your travel confirmations thoroughly and report any suspicious
activity to us immediately.
• Do not respond to e-mails requesting User IDs or passwords. Call the
institution to verify the legitimacy of the e-mail.
• Memorize Passwords and refrain from writing Passwords, User IDs, or
credit card numbers where they could be found.
• Shred documents containing any sensitive information before discarding,
e.g. travel confirmations.
• Confirm that an Internet site is secure by checking that the URL (Web
address) begins with "https”.
• Review your credit report at least once every year to make sure all
information is up to date. For a free copy of your credit bureau
report, contact www.annualcreditreport.com or call 1.877.322.8228.
• If you think you have been a victim of identity theft or fraud, you may
contact the Federal Trade Commission (FTC) to report any incidents
and to receive additional guidance on steps you can take to protect
yourself. Contact the FTC at www.ftc.gov/idtheft or 1.877.438.4338.
this policy at any time and will inform you of changes, as required by
7. Other privacy commitments This notice constitutes the Sedanz Do
Not Call Policy under the Telephone Consumer Protection Act for all
consumers and is pursuant to state law. When you talk with Sedanz by
telephone your conversation may be monitored or recorded by us. Sedanz
will only contact you regarding future reservations or services rendered.
Sedanz will not share information about you with any third parties.
Policy explains how we may collect information from you online when you
of April 15 2012, is for general guidance and subject to change. Please
review periodically. Customer information means personally identifiable
information about a consumer or a consumer’s current or former customer
relationship with Sedanz.
explains our collection, use, disclosure, and security of consumer
information and applies to Sedanz products and services offered within the
United States for consumer (not business) purposes.
1. Maximize your experience on Sedanz Web site You can get more out
of your Sedanz Web site experience when you tell us who you are. You
can choose to do this through online opportunities - for example, by
registering for an online service.
2. Browsing our site You can browse our sites anonymously by choosing
not to provide us with any personally identifiable information, such as your
name or e-mail address, during your visits to our sites. Browsing
anonymously after you've identified yourself involves setting your browser
to disable cookies and similar files or by deleting the cookies and similar
files that you have accepted from us. To do this, you'll need to follow your
browser's instructions for disabling cookies or deleting cookies. Please
note that the use of our online product does require the acceptance of
cookies or similar files.
3. Cookies and Similar Files Cookies are pieces of information stored
directly on the computer you are using. Sedanz may place cookies or
similar files on your hard drive for security purposes, to facilitate site
navigation and to personalize your experience while visiting our site. This
includes selecting which of our advertisements or offers are most likely to
appeal to you and displaying such advertising or offers while you are on
Sedanz Web sites. In all cases, cookies and similar files that we place on
your computer do not contain any personal information unless encrypted,
4. Web Browsing Cookies Cookies used for Web browsing can contain a
variety of information, such as a simple count of how often you visit a Web
site or information that allows customization of a Web site for your use or
customization of Sedanz advertising or offers you receive when you are on
display information more effectively to you and to gather data about the
usage of our website. Cookies allow us to collect technical and
navigational information such as browser type, time spent on our site, and
pages visited. Cookies do not contain or capture unencrypted customer
consumer responses to Sedanz advertisements. Other technologies we
use may capture customer specific data to help us understand how
customers use our site and to assist us with resolving customers’
questions regarding the use of our site. Cookies and other technologies
provide us the capability to monitor the use of our site so we can
continually improve the design and functionality to better serve you.
5. Collecting Personally-Identifiable information When you visit our
Web site, we may collect the following information in order to service your
accounts, save you time and money, and better respond to your needs:
• Profile information Information that you provide to us online in profile
regristrations and other forms. Examples include your name,
address, and telephone number
• Transaction and experience information Information about your online
transactions, as well as information about our online
communications with you. Examples include your transaction history
and your activity on the Web site, such as collecting information on
product information reviewed.
6. Making sure information is accurate Keeping your profile information
accurate and up to date is very important. If your profile information is
incomplete, inaccurate or not current, please update your online profile
after authenticating into our site.
7. Advertising on the Sedanz Web Sites Sedanz advertises its products
and services within the Sedanz Web sites. These advertisements may take
the form of banner ads and other formats.
8. Online surveys From time to time, you may be asked to participate in
online surveys on the Sedanz Web site. Online surveys are used so that
we can gather information to better serve you. Based on the information
you provide to us, we may inform you of services from Sedanz. You are
not required to complete online surveys. We do look forward and
appreciate your feedback about our service.
9. Linking to other sites We may provide links to non-Sedanz companies.
If you choose to link to Web sites not controlled by Sedanz, we are not
responsible for the privacy or security of these sites, including the
accuracy, completeness, reliability or suitability of their information. If you
are asked to provide information on one of these Web sites we strongly
urge you to carefully study their privacy policies before sharing your
information. When you are leaving the Sedanz site, Sedanz cannot
guarantee the security of the site you are entering and that the site may
have different privacy practices and protections.
10. E-mail Fraud E-mail can be used for sending scams such as a false
offer from a company or an alert to a false computer virus. These e-mails
are often forwarded with good intention by friends, adding an erroneous
level of legitimacy. If you receive an e-mail that you think could be a scam,
do not forward it and delete it immediately. If you receive an e-mail warning
that a new computer virus is circulating, check the Web site of any one of
the well-known anti-virus software companies for validation. Emails such
as these are most likely from criminals who send thousands of emails at a
time to random addresses. These criminals are trying to entice the
recipient to visit a phony website and provide personal and confidential
information, such as online IDs and passcodes, or Social Security numbers
and account numbers. Although the site may look like legitimate, it is not
which is why this practice is known as "spoofing." To report a suspicious
email that uses Sedanz name, you can forward it to firstname.lastname@example.org
changes to our online services, we will revise the Online Practices Privacy
Policy to reflect such changes and revise the policy's effective date.
TERMS AND CONDITIONS
* Please note that any Signed Agreements or Corporate Contracts will supersede the below stated policies.
**Your vehicle may be equipped with a camera for safety and quality assurance purposes
AIRPORT ARRIVALS: Look for your name sign at your designated meeting location, whether it's curbside or inside. If you have difficulty locating your chauffeur, please call Dispatch at 212.300.6083 option 1. Leaving your pick up location without notifying Sedanz will result in a No Show charge which is equal to the base fare of the reservation plus all applicable fees.
Reservation Price Estimate: Reservation Price Estimate prior to service is only an initial estimate of the cost of services reserved. Discretionary Gratuities, Tolls, Stops, Voucher Charge, Telephone Usage Charges, Surcharge for pets and extra in-car bags, Waiting Time (when applicable), Parking, and Other Service Fees are not included. Rates are subject to change without notice.
Hourly Rates: Customers are billed from the time the vehicle leaves the Sedanz facility until the time it returns to the Sedanz facility (Garage-to-Garage). Charges are calculated by applying the applicable hourly rate commencing from the time the chauffeur departs the facility to begin service and continues through such time the chauffeur concludes service and returns to the facility. The minimum number of billable hours appears in the Reservation Price Estimate, however does not always reflect the exact number of billable hours. All Reservations that are billed on an hourly basis, will be billed a minimum of thirty minutes travel time each way plus the time the passenger is in the vehicle. Fractions of an hour are rounded to next half-hour increment.
Wait Time: Sedanz monitors all commercial airline arrivals. A 30-minute grace period is allowed on all domestic arrivals and 60 minutes on all international arrivals. After the grace period, waiting time charges will apply. Waiting time charges are accrued in 30-minute increments, based on the vehicle’s hourly rate. A 30-minute grace period is allowed on pickups other than at an airport. After the grace period, waiting time charges will apply. Waiting time charges are accrued in 30-minute increments, based on the vehicle’s hourly rate.
Extra Stops: Chauffeurs directed to make an extra stop during point-to point travel will be charged the base fare rate plus the hourly charge for the vehicle in fifteen minute increments for the time that the chauffeur waits. If there is more than one stop or if the one stop lasts more than an hour then the trip will convert to an hourly charge.
Cancellation and No Show Policy: Changes and cancellations require 6 hours advance notice. If passenger fails to cancel reservation at least 6 hours before pickup time the full base fare will be billed. A no show fee equal to the base fare and other fees will be billed if the passenger fails to cancel or arrive, as scheduled, at the designated customer/chauffeur meeting location. To avoid a late cancellation or no show fee, the reservation must be cancelled in accordance with Sedanz cancellation policy. To do so you may cancel your order online or call 212-300-6083 If
you experience difficulty locating the chauffeur, please call 212-300-6083. Leaving the pick-up location without notifying Sedanz will result in a no show charge. Sedanz is not responsible for services delayed or not rendered due to weather or other circumstances beyond its control.
Child Safety Seats: Sedanz can provide Child Safety Seats upon request. Sedanz may charge fee for the use of baby seat or booster seat
HOWEVER, IT IS THE CUSTOMERS RESPONSIBILITY TO INSTALL
THE CHILD SAFETY OR BOOSTER SEATS. THE DECISION TO USE
CHILD SAFETY OR BOOSTER SEATS PROVIDED BY Sedanz IS AT
YOUR SOLE RISK. NEITHER Sedanz, ITS AFFILIATES NOR ANY OF
THEIR RESPECTIVE SHAREHOLDERS, DIRECTORS, EMPLOYEES,
PARTNERS, MEMBERS, MANAGERS, CONTRACTORS, AGENTS,
SUCCESSORS AND ASSIGNS MAKE ANY WARRANTIES OR
REPRESENTATIONS AS TO THE QUALITY, SAFETY, SECURITY,
RELIABILITY OR TIMELINESS OF ANY RIDE OR TRIPS YOU MAY
TAKE OR TRANSPORTATION YOU MAY USE, AND ASSUMES NO
LIABILITY OR RESPONSIBILITY THEREFORE.
Lost or Misplaced Items Please note that Sedanz assumes no liability for
any lost or misplaced personal property or any other items left in any