Terms & Conditions/ Reservation Agreement:

WHAT HAPPENS NEXT: 

Between 6-24 hours prior to your reservation, you will receive an email with your Chauffeur contact information (most markets). Chauffeur assignments may change prior to the reservation.  About an hour prior to your pickup, you will receive a text message with your chauffeur being on the way.  Once chauffeur is on location, you will be notified by chauffeur directly.

AIRPORT ARRIVALS: 

Depending if you choose Curbside or Inside Meet and Greet (extra fees apply), look for your name sign at your designated meeting location. If the pickup is for curbside, the chauffeur will direct you to the passenger pickup locations at the airport (each airport terminal varies). If you chose Inside meet and greet, your chauffeur will greet you inside by baggage claim, customs exit or a meet location designated by the airport with a sign. If you have difficulty locating your chauffeur, please call Dispatch at 212.300.6083. Leaving your pick up location without notifying Sedanz will result in a No Show charge which is equal to the base fare of the reservation plus all applicable fees. If no option is chosen for curbside or meet and greet, the reservation will default to curbside.

FBO (Fixed Base Operator) ARRIVALS: Your chauffeur will either greet you plane side in the tarmac or will be in front of vehicle waiting area designated by the FBO (Teterboro Airport is mostly this way).

Reservation Price Estimate: 

Reservation Price Estimate prior to service is only an initial estimate of the cost of services reserved. Discretionary Gratuities, Tolls, Stops, Waiting Time (when applicable), Parking, and Other Service Fees are not included.  If an all inclusive quote is given before booking, that is the rate unless additional stops and wait times are added by the passenger during the ride.  Rates are subject to change without notice.

Hourly Rates:

Customers are billed from the time the vehicle leaves the Sedanz facility until the time it returns to the Sedanz facility (Garage-to-Garage). Charges are calculated by applying the applicable hourly rate commencing from the time the chauffeur departs the facility to begin service and continues through such time the chauffeur concludes service and returns to the facility. The minimum number of billable hours appears in the Reservation Price Estimate, however does not always reflect the exact number of billable hours. All Reservations that are billed on an hourly basis, will be billed a minimum of thirty minutes travel time each way plus the time the passenger is in the vehicle. Fractions of an hour are rounded to next half-hour increment.

Wait Time:

Sedanz monitors all commercial airline arrivals. A 15 minute grace period is allowed for non airport pickups and transfers going to the airport. A 30-minute grace period is allotted on all domestic arrivals and 60 minutes on all international arrivals. After the grace period, waiting time charges will apply. Waiting time charges are accrued in 30 minute increments, based on the vehicle’s hourly rate. After the grace period, waiting time charges will apply. Waiting time charges are accrued in 30 minute increments, based on the vehicle’s hourly rate.

Extra Stops:

Chauffeurs directed to make an extra stop during point-to point travel will be charged the base fare rate plus the hourly charge for the vehicle in fifteen minute increments for the time that the chauffeur waits. If there is more than one stop or if the one stop lasts more than an hour then the trip will convert to an hourly charge.

Complimentary SUV Upgrades:

From time to time, we may upgrade a ride from a sedan to a SUV.  When choosing a sedan, it's basically an indication that any fleet vehicle will be utilized and a particular car is not being requested.  Therefore, a complimentary upgrade may be applied based on our vehicle inventory.  Please note that once you receive an upgrade, it does NOT mean you can utilize the vehicle to add excess luggage or extra passengers.  When booking your ride, indicate the amount of passengers and luggage.  By default, a sedan can take no more than 3 passengers and 2 pieces of checked in luggage or 3 carry on size luggage (or combination of the 2 in order to fill the trunk).  If you go over the sedan capacities on an SUV upgrade, you will be charged for the excess luggage and/or passengers not indicated on the original vehicle request by way of the SUV's actual rate. 

Standard Cancellation and No Show Policy:

Cancellations vary depending on the market, vehicle, occasion and events. Please ask a customer care rep when booking for exact cancellation details based on your reservation.

United States:

Cancellations require 8-24 hours advance notice on most trips. If passenger fails to cancel reservation at specified time before pickup time the full base fare will be billed. A no show fee equal to the base fare and other fees will be billed if the passenger fails to cancel or arrive, as scheduled, at the designated customer/chauffeur meeting location. To avoid a late cancellation or no show fee, the reservation must be cancelled in accordance with Sedanz cancellation policy. To do so you may cancel your order online or call 212-300-6083. If you experience difficulty locating the chauffeur, please call 212-300-6083. Leaving the pick-up location without notifying Sedanz will result in a no show charge. Sedanz is not responsible for services delayed or not rendered due to weather or other circumstances beyond its control. However, with flight cancellations, refunds will be issued on case by case basis.

Long Distance/ Hourly charter Cancellation/First Class Vehicles.

For trips going over 50 miles or Hourly charters over 3 hours, a 24 cancellation is required.   Failure to cancel before 24 hours will result in full charge of the scheduled trip or charter.

High occupancy vehicle Cancellation.

For vehicles such as Sprinters and Mini Buses, a 3 to 7 days cancellation is required for such requests, depending on vehicle. 
.  This policy is overridden if you receive a separate service agreement such as a weddings and events agreement where the specified time is given for that specific event.  

International:

Cancellations start at 24 hours from the city’s time zone.

STC: Standard Transportation Charge of 15% is added to each trip to account for fees such as taxes and other fees based on the jurisdiction of the ride is taking place.

NYC MTA Surcharge: a $2.75 fee will be collected on all trips starting, going through or ending south of 96th street in Manhattan as per new congestion pricing (Tax Law Article 29-C)

Effective 4/5/2021 a $2.50 fee will be collected on trips starting or ending at LGA, JFK and EWR for the Port Authority Airport Access Fee.  Permit # AXA156

Child Safety Seats: 

Sedanz can provide Child Safety Seats upon request. Sedanz may charge fee for the use of infant, toddler or booster seat

Pets:

Your pets may travel with you in our cars, however we strongly prefer small pets ride in a crate or bag. For pets over 30 pounds, they may ride only in SUV and in the rear space compartment. No pets over 30 pounds will be allowed to ride in sedan. When booking for large animals, make sure to select the SUV as a sedan will be too small for a comfortable ride. A cleaning fee may be applied if the pet leaves a mess or sheds too much fur that can't be easily cleaned. Service animals and Emotional Support Animals are welcome as long as they ride in the appropriate vehicle.

Cleaning Fee:

A cleaning fee will be applied if a vehicle is left in a condition that can't be easily cleaned or vacuumed. Examples may include but are not limited to coffee spills, excessive animal shedding, food spills, cigarette smells etc. Cleaning fee price may range from $25-$250+ depending on the level of cleaning needed to get the vehicle back on the road. No eating, consumption of alcohol or smoking is allowed in our vehicles.

Sedanz Inc.

NYC TLC Base License B02339

WCTLC Base License 00018-24

Port Authority Privilege AXA156

US DOT 4176269

MC 1607175-C