Frequently Asked Questions about Sedanz and our level of services
let us help you find the right answers and solutions for your travel needs
How can I book a vehicle from Sedanz?
You may book by calling us at 212-300-6083, booking online on our reservations page, or via email (for account holders only)
What level of service does Sedanz offer?
We offer a business class, most commonly used by leisure, corporate or event travelers, and first class, used by the most discerning travelers. We currently do not offer an economic class.
At the airport, where should I meet my chauffeur?
You can meet your chauffeur at either curbside, OR inside via a meet and greet. You will need to specify at time of booking which option you prefer. Curbside is best suited if you’re familiar with the airport, have no checked luggage and are looking to make a quick exit. Meet and greet is best suited if you’re unfamiliar with the airport, need assistance with checked baggage or simply prefer the chauffeur inside with a sign. Meet and greet is an additional $25 plus parking fees
What happens after I book my ride?
You will receive an instant confirmation via email of your booking. Between 24-6 hours, you will receive another final email confirmation with your chauffeur assignment. 1 hour prior to your booking, you will receive an automated text of your chauffeur on their way to pick you up (via a secure passenger link). Upon arrival, the chauffeur will make contact with you that they’re on site for your pickup.
Are your rates all inclusive?
Our rates include the flat fare, service charge and taxes. However, they do not include fees such as tolls, parking fees and other incidentals that are added at the end of each trip.
Are tips included in the fare?
Our team of chauffeurs are the best in class professionals and their pay is considerably higher than most other services. Our chauffeurs do not work for tips unlike other driver and gig workers. This ensures a consistent service in every ride we provide as our team prides itself in the craft of chauffeuring. We only work with the best. However, you’re more than welcome to tip your chauffeur if you feel as such (either by tipping chauffeur directly or asking us to add an extra gratuity). Otherwise, you will not be asked or our chauffeur is not expecting one after the trip is completed.
What is your cancellation policy?
Cancellations require 8 hours advance notice on most trips. If passenger fails to cancel reservation at least 8 hours before pickup time the full base fare will be billed. A no show fee equal to the base fare and other fees will be billed if the passenger fails to cancel or arrive, as scheduled, at the designated customer/chauffeur meeting location. To avoid a late cancellation or no show fee, the reservation must be cancelled in accordance with Sedanz cancellation policy. To do so you may cancel your order online or call 212-300-6083. If you experience difficulty locating the chauffeur, please call 212-300-6083. Leaving the pick-up location without notifying Sedanz will result in a no show charge. Sedanz is not responsible for services delayed or not rendered due to weather or other circumstances beyond its control. However, with flight cancellations, refunds will be issued on case by case basis if it falls within the 8 hour cancellation window
Long Distance/ Hourly charter Cancellation.
For trips going over 50 miles or Hourly charters over 3 hours, a 24 cancellation is required. Failure to cancel before 24 hours will result in full charge of the scheduled trip or charter.
High occupancy vehicle Cancellation.
For vehicles such as Sprinters and Mini Buses, a 48 hour cancellation is required for such requests. This policy is overridden if you receive a separate service agreement such as a weddings and events agreement where the specified time is given for that specific event.
Do you allow pets in your vehicles?
Your pets may travel with you in our cars, however we strongly prefer small pets ride in a crate or bag. For pets over 30 pounds, they may ride only in SUV and in the rear space compartment. No pets over 30 pounds will be allowed to ride in sedan. When booking for large animals, make sure to select the SUV as a sedan will be too small for a comfortable ride. A cleaning fee may be applied if the pet leaves a mess or sheds too much fur that can't be easily cleaned. Service animals and Emotional Support Animals are welcome as long as they ride in the appropriate vehicle.
Any other policies I should be aware of?
Reservation Price Estimate:
Reservation Price Estimate prior to service is only an initial estimate of the cost of services reserved. Discretionary Gratuities, Tolls, Stops, Waiting Time (when applicable), Parking, and Other Service Fees are not included. If an all inclusive quote is given before booking, that is the rate unless additional stops and wait times are added by the passenger during the ride. Rates are subject to change without notice.
Hourly Rates:
Customers are billed from the time the vehicle leaves the Sedanz facility until the time it returns to the Sedanz facility (Garage-to-Garage). Charges are calculated by applying the applicable hourly rate commencing from the time the chauffeur departs the facility to begin service and continues through such time the chauffeur concludes service and returns to the facility. The minimum number of billable hours appears in the Reservation Price Estimate, however does not always reflect the exact number of billable hours. All Reservations that are billed on an hourly basis, will be billed a minimum of thirty minutes travel time each way plus the time the passenger is in the vehicle. Fractions of an hour are rounded to next half-hour increment.
Wait Time:
Sedanz monitors all commercial airline arrivals. A 15 minute grace period is allowed for non airport pickups and transfers going to the airport. A 30-minute grace period is allotted on all domestic arrivals and 60 minutes on all international arrivals. After the grace period, waiting time charges will apply. Waiting time charges are accrued in 30 minute increments, based on the vehicle’s hourly rate. After the grace period, waiting time charges will apply. Waiting time charges are accrued in 30 minute increments, based on the vehicle’s hourly rate.
Extra Stops:
Chauffeurs directed to make an extra stop during point-to point travel will be charged the base fare rate plus the hourly charge for the vehicle in fifteen minute increments for the time that the chauffeur waits. If there is more than one stop or if the one stop lasts more than an hour then the trip will convert to an hourly charge.
Complimentary SUV Upgrades:
From time to time, we may upgrade a ride from a sedan to a SUV. When choosing a sedan, it's basically an indication that any fleet vehicle will be utilized and a particular car is not being requested. Therefore, a complimentary upgrade may be applied based on our vehicle inventory. Please note that once you receive an upgrade, it does NOT mean you can utilize the vehicle to add excess luggage or extra passengers. When booking your ride, indicate the amount of passengers and luggage. By default, a sedan can take no more than 3 passengers and 2 pieces of checked in luggage or 3 carry on size luggage (or combination of the 2 in order to fill the trunk). If you go over the sedan capacities on an SUV upgrade, you will be charged for the excess luggage and/or passengers not indicated on the original vehicle request by way of the SUV's actual rate.
